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Dell to close all 140 U.S. kiosks

Reuters

Latest comment posted at 12:42 PM EST 31/01/08

Computer maker says decision is part of new strategy to sell PCs in retail outlets ...Read the full article

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  1. Albin Forone from Toronto, Canada writes: I like Dell machines, the support meatware is deficient - on the basis of a great experience with an Inspiron notebook 5 years ago, I bought Inspiron's for my daughter last May and myself in early January: the internet site is misleading as to available options and prices for them, and talking to the very pleasant and highly motivated Indian sales reps is literally like bargaining in a third world bazaar. We like our new Dells, but I don't know if the company knows what the heck it is about.
  2. Diane Schweik from EDMONTON, Canada writes: Maybe Dell should learn that the best way to keep business is to sell products that function reasonably well,and provide decent after sales service when they don't.We gave up on Dell six years ago,and Microsoft last year.No regrets.One minor difficulty with an iMac rapidly sorted by someone who spoke English with a North American accent.Interestingly their UK calls are routed to Greece.
  3. Paul G from Toronto, Canada writes: I bought a Dell and got burned but not as bad as I thought...

    I sold it on Ebay and found out a couple of years later that model became famous for literally burning out by eventually turning the motherboard to charcoal!!

    I go to Tiger Direct and build my own machines now... piece of cake.
  4. Veritas Canada from Canada writes: absolute junk!
  5. Paul who is from Vanstone, Canada writes: .
    Dell spokesman Bob Kaufman: We recognized early on that customers really wanted to touch and see the products before they purchased them."

    Who told him that, his mother?

    More like a day late and a dollar short.

    What an idiot.
  6. M Kwad from Calgary, Canada writes: Dell used to be renowned for high-end machines sold at a reasonable price. Then they started trawling the same low-end backwater that HP/Compaq/IBM and others have been jumping on. After my second PC burned out I went Mac and haven't looked back.
  7. Sandra Labelle from Gravenhurst, Ontario, Canada writes: I bought a Dell Desktop about ten years ago and never had a problem. When I went looking for a laptop about four years ago, I searched the newspapers for other deals and found a lot of company advertisements for their products were not honest but when I called Dell (I wasn't impressed with an Indian who barely spoke English) I had them email the order before I signed it and went over all my options and made sure I was receiving exactly what I ordered for the money paid. Dell's downfall I believe is when they did give over their phone lines to non English speaking reps, who might have been able to speak English but did not understand it and hence people were not getting what they thought they ordered. Also in the beginning I had some problems setting up with email, internet, etc. and spent a couple of days on the phone because of the bad communication. A good decision to sell at retail outlets because now consumers will not only get a good price at Walmart but will be able to return it when they have problems and Dell will have to clean up their quality control because Walmart will just send it back to them. All in all my computers are working great.

  8. Chad Hannah from Thunder Bay, Canada writes: The decision to close kiosks and embrace a dealer network for your product is moot when the product itself is unreliable. I suppose I was fortunate (?) to have a dealer just down the street who could tell me the same morning that my two year old monitor was toast - thus saving me the effort and time calling Ma-Dell.
    He was also kind enough to give me directions to the local Mac store.
  9. A. Nonymous from Compuville, United States writes: Pre built computers are absolute trash.

    They start with brand name components, but 'cost reduce' them, removing features , and not telling you exactly what you get in the box.

    Case in point, I bought an HP Desktop, wanted to upgrade the on-board video, and found out that the AGP slot was removed [it had the solder points, but no slot].

    Way to save 50cents HP.

    That, and the machines are loaded with crapware, adware, bloatware and other stuff I don't want/need/or want to pay for.

    I'll spend a bit of money and time, buy a decent PC from parts,a nd put Linux on it.

    DELL/HP/Compaq et all can go for all I care.

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